This product is an easy to apply, water based, odourless, low-sheen penetrative sealant for use on internal and external wall surfaces. .
This product will provide the following benefits :-
- A long-lasting, high-performance sealant [ expected protection 5-7years ] when used on wall applications.
- As this product is water based, it is quick drying, and more environmental friendly as there are no solvents or other corrosive chemicals used in its composition.
- The product will protect against oils, fats, acid and alcohol stains.
- Ceetect Aqua will also protect against algae and mold growth.
- The sealant is water-resistant, providing deep protection and a light, durable coating with a natural to matt finish. It will protect against all weather conditions, including UV light.
- This water-based product is classed as non-enhancing, as it has only a small effect on the original natural stone/ vaneer colour. It is designed for use on walls and very low traffic areas .It is recommended for use with the range of on the roll and natural slate vaneers where a sealant is desired. .
This product both penetrates the surface it is applied to, and provides a protective coating.
It is suitable for all-natural stones, slate and veneers offered by Stone & Surfaces Direct [ except for the metallic finish products]. The product can be used for both internal and external use.
Price includes delivery for England, Wales and the South of Scotland.
Surcharges for delivery will apply for orders to the Highlands of Scotland and offshore UK Islands.
Please Note: coverage figures are averages, as it depends on the porosity of the stone. Usage on light coloured sandstone may reduce the product coverage.
General specification sheets are provided for CCC Ltd products, click the link for further information.
COSHH documentation is also available on request and dispatched with ordered product.
Parcel Delivery
Our parcel delivery service is offered for the lighter products that we dispatch, that do not have to be transported on a pallet. A single parcel can weigh up to a maximum of 30 kg and is used to transport the liquid based products such as sealers and sanitisers, and sheet veneer. This means the parcel will vary in size, and in the case of the slate veneer this will be similar in size to the product you order. The concrete on a roll based products will be boxed.
Your product will normally be delivered to you within 3 to 5 days, and between 8am and 6pm, Monday to Friday.
Cancellations, Returns & Support:
At Stone & Surfaces Direct, we aim to supply quality materials straight from the source and provide a straightforward, reliable service from order through to delivery.
We understand that circumstances can change and, on occasion, issues may arise. Whether you need to cancel an order, arrange a return, or report damaged goods, we aim to deal with matters fairly, efficiently, and transparently.
The information below explains how cancellations, returns, refunds, and product concerns are handled.
If you have any questions at any stage, please contact our customer support team.
Order Cancellation Policy
You may cancel your order provided we are notified within 12 hours of order placement by phone or email.
Orders are frequently prepared and arranged for dispatch quickly - often by the next working day - therefore early notice is essential.
Please note:
- Bespoke or custom orders are non-refundable and cannot be cancelled once confirmed, processed and shipped.
- We recommend retaining any surplus material, as natural stone and slate may vary in tone and texture, and exact matches are not guaranteed on reorders.
Where cancellation is accepted before dispatch:
• A full refund will be issued within 14 working days.
If the order has already been dispatched:
• Cancellation is no longer possible.
• The order will continue through the courier network and standard returns terms will apply regardless if delivered. For more information, please see the Refunds & Refunds Policy below.
Please note that pallet deliveries often enter regional courier depots days before the scheduled delivery date and cannot be intercepted once in transit.
Returns & Refunds Policy:
If you wish to return goods after delivery, requests must be submitted within 7 calendar days of order receipt.
Returns may be accepted subject to approval and provided the goods meet the conditions outlined below.
To qualify for return:
• Goods must be unused, uninstalled, and remain in their original condition
• Goods must be suitable for resale and free from damage, weather exposure, cutting, staining, or signs of use
• Products must be securely repalletised and adequately protected for return transit
• Returned goods must be made available for collection from the original delivery location unless otherwise agreed
Approved returns will be refunded less:
• Return collection charges
• Original delivery charges and any postcode surcharge applied at the point of order (as shown within your order confirmation email)
• Any applicable restocking charges
Standard return collection charges start from:
- £60 per pallet (which covers the return cost back to source)
- Any outward delivery cost/surcharges, which cannot be recovered, outlined in your initial confirmation email, subject to pallet quantity
- Additional collection charges may apply for remote, restricted, or higher-cost postcodes
- Refunds will be processed within 14 working days following receipt and inspection of the returned goods
Important Return Conditions:
Please note:
• Return approval is not automatic and remains subject to inspection upon receipt
• For non-aggregate products (including paving, tiles, and bespoke stone), a restocking fee may apply to cover handling, inspection, and reintegration into stock
• Returns that arrive damaged, inadequately packaged, or not meeting the above conditions may be refused or subject to deductions
• We are under no obligation to accept return requests submitted outside the 7-day return period
• Collection and return charges remain payable even where a returned order results in a partial refund
• Successfully delivered orders that have been installed, used, or incorporated into completed projects are not eligible for return or refund
Additional Return Notes:
- For non-aggregate orders (e.g. paving, tiles, bespoke stone), a restocking fee may apply. This covers the cost of handling, inspection, and reintegration into stock
- Returns that do not meet our return conditions may be rejected or subject to deductions from the refund
- We are under no obligation to accept returns submitted outside the 7-day return window
Damaged/Faulty Goods:
We take care to ensure all materials are packed and dispatched to minimise the risk of damage during transport. However, if goods arrive damaged, faulty, or you believe there may be a quality concern, please notify us as soon as reasonably possible after delivery.
When reporting an issue, please provide:
• A clear description of the concern
• Photographic evidence of the affected goods
• Images of packaging and pallet condition where applicable
• Details of quantities affected where possible
Providing this information promptly helps us investigate efficiently and, where necessary, liaise with the courier, supplier, or manufacturer.
Once your claim has been reviewed, we may:
• Request additional information or photographs
• Arrange collection where appropriate
• Investigate with the relevant supplier and/or third-party courier
• Provide a suitable resolution based on the circumstances
Where collection is approved:
• Goods should remain in their original packaging where reasonably possible
• Items must be securely repalletised and protected to prevent transit damage
• Goods should be made available for collection from the original delivery location unless otherwise agreed
• Where original packaging is unavailable, suitable alternative protection must be provided
Replacement & Resolution Policy:
Where a claim is substantiated, our primary remedy is replacement of affected materials.
Where appropriate, we may provide:
• Replacement products
• Replacement quantities
• Collection and inspection of affected goods
• Alternative resolutions where reasonably suitable
For paving products:
• Confirmed transport damage will generally be resolved through free replacement tiles for the affected quantities
• Replacement materials are intended to enable completion of the original project
Please note:
• We do not offer refunds in place of replacement materials where replacement is available
• We do not buy back tiles from successfully delivered orders
• We do not offer refunds for broken tiles where installation has been completed and replacement materials are no longer required
• Materials should be checked prior to installation wherever reasonably possible
• Installation and completion of works constitutes acceptance and use of the goods supplied
Additional Warranty & Third-Party Material Provision:
Where replacement materials are offered under this policy, we aim to arrange replacement quantities as quickly as reasonably possible and, where operationally available, replacement materials may be dispatched using an expedited service - including next working day delivery options where appropriate - to help minimise disruption and avoid unnecessary delays to ongoing projects.
If a customer chooses not to proceed with the replacement process offered and instead purchases additional tiles, paving, or materials through a third party, supplier, installer, or alternative retailer, those purchases remain separate from the original order.
Please note:
• Any independently sourced materials will be subject to the supplier’s own terms, warranties, and returns policies
• Our product warranty and replacement obligations apply only to materials originally supplied by Stone & Surfaces Direct
• We cannot guarantee compatibility, batch continuity, colour matching, sizing, finish, or overall appearance with third-party supplied products
• Costs incurred through third-party purchases will not be reimbursed or credited where replacement materials were available through our replacement process
• Any subsequent claims relating to variation, replacement costs, installation outcomes, or completed works remain subject to the same inspection, acceptance, and completed project provisions contained within these terms
• Where products supplied by third parties are mixed with our materials and a defect, appearance issue, installation concern, or performance concern later arises, we may be unable to determine whether the issue relates to our supplied materials, third-party products, or installation methods
• In such circumstances, warranty claims may be limited or declined where the cause cannot reasonably be isolated to materials originally supplied by Stone & Surfaces Direct
Customers are strongly encouraged to contact us before sourcing additional materials elsewhere so that available replacement options can first be reviewed.
Breakage Guidance:
For paving, porcelain, natural stone, and similar non-aggregate products, we recommend allowing approximately 5-10% additional material to account for:
• Site cutting
• Installation wastage
• Handling
• Minor transport breakages
• Spares
In many cases, these materials remain suitable for cuts and finishing applications.
Where breakages exceed what would reasonably be expected and are reported appropriately, we will support customers with replacement materials where applicable to help complete the project.
Resolution Timeframes:
Approved replacements or refunds (where applicable) will normally be processed within 14 working days following completion of inspection and review.
Please note that deductions may apply where goods have been handled beyond what would ordinarily be permitted in a retail environment.
Need Help?
If you wish to report damaged goods, raise a quality concern, request support, or discuss your order, please contact our customer service team using the details in your order confirmation or via our Contact Us page.
Early and effective communication gives us the best opportunity to resolve concerns quickly and fairly.
