Porcelain paving is the new, revolutionary product on the paving market. With all the advantages of natural stone paving but without the ongoing maintenance, porcelain paving is the solution you need to transform your property.
Suitable for interiors and exteriors, these 20mm thick porcelain tiles are designed to mimic the popular Carrara marble and its characteristic white with light black veining. These tiles are vitrified with full-body colour, this means that the slabs are manufactured with extreme durability and a low water absorption ratio.
Due to the low water absorption ratio, porcelain paving does not require sealing after installation. Their durable and hard wearing composition also means that the slabs are stain resistant, even when marked with red wine or grease.
The riven surface of the porcelain patio slabs makes for excellent slip resistance [to R11 standard ], which is ideal in frosty and wet weather conditions often experienced in the UK.
Only a simple cleaning regime is required to keep porcelain paving looking its best. Sweep away dust and debris occasionally and eradicate more stubborn stains with a cloth and a bucket of warm soapy water.
Porcelain paving is colourfast, which means that it will maintain its true colour even in direct sunlight. It is also resistant to acids and alkali chemicals such as fertiliser and lawn treatments, as well as moss and algae which can be a problem with natural stone.
Please note: The calculator estimates exact material requirements to the area but customers should allow 5-10% extra for waste and product spares.
Kerbside Delivery
All orders for tiles, aggregates and paving are packed onto a pallet, and or normally in a wooden crate, wire frame case, or bag. By placing the order and accepting our delivery conditions, you are confirming that the delivery information you provide meets our third-party haulier conditions.
For further details, please visit our delivery page. If you have any doubts, please contact us for further details.
Cancellations, Returns & Support:
At Stone & Surfaces Direct, we take pride in delivering high-quality products and a service you can trust. We understand that sometimes things don’t go as planned — whether it’s a change of mind, a delivery issue, or a product fault — and we’re here to help. Below you’ll find clear information about our policies on cancellations, returns, refunds, and how we handle damaged or faulty goods. We aim to make the process as straightforward as possible, while ensuring fairness and transparency for all our customers.
If you have any questions at any stage, please contact our customer support team.
Order Cancellation Policy:
You may cancel your order, but you must notify us within 12 hours of order placement via phone or email as orders are typically sent out next working day.
Once cancellation is confirmed, a full refund will be issued within 14 days. If your order has already been despatched or delivered, our standard returns policy will apply.
⚠️ Orders cannot be halted once despatched, as they travel through the courier’s network to a local depot closest to you days before your designated delivery date.
Please note:
-
Bespoke or custom orders are non-refundable and cannot be cancelled once confirmed.
-
We recommend retaining any surplus material, as natural stone and slate may vary in tone and texture, and exact matches are not guaranteed on reorders.
Returns & Refunds Policy:
You may return goods in their original, undamaged condition for a refund of the purchase price, minus return shipping and any applicable delivery surcharge based on your postcode.
-
The standard return shipping fee is £60 per pallet, with additional charges possible for remote or high-cost areas.
-
Returns must be requested within 7 days of receiving your order.
-
Products must be securely repalletised and protected to prevent damage during transit.
-
Goods must be in resaleable condition — unused, undamaged, and properly packaged.
Refunds will be processed within 14 days of us receiving and inspecting the returned items.
Important Notes:
-
For non-aggregate orders (e.g. paving, tiles, bespoke stone), a restocking fee may apply. This covers the cost of handling, inspection, and reintegration into stock.
-
Returns that do not meet our return conditions may be rejected or subject to deductions from the refund.
-
We are under no obligation to accept returns submitted outside the 7-day return window.
Damaged/Faulty Goods:
If your goods arrive damaged or faulty, please contact us immediately, providing:
-
A clear description of the issue
-
Photographic evidence of the damage or defect
Once we’ve reviewed your claim, we will:
-
Arrange collection if necessary.
-
Investigate the issue promptly.
-
Work with you to resolve the matter as efficiently as possible.
For approved returns:
-
Goods must be repackaged in their original packaging, including any accessories.
-
Items should be securely repalletised and made accessible at the original delivery point for our third-party haulier to collect.
📦 If original packaging is no longer available, ensure the goods are well protected to avoid further damage during transit.
✅ If there is a genuine quality issue, we will do everything we can to find a suitable solution, including offering a replacement where possible.
For non-aggregate orders (e.g. paving, tiles, bespoke stone), please note we do recommend that a minimum of 5% is allowed within your order for potential breakages that may occur within the delivery process. While in most circumstances these can be used for custom cuts and applications, we will, within this criteria, provide replacements free-of-charge where appropriate to enable customers to complete their projects.
Refunds or replacements will be processed within 14 days of receiving and inspecting the returned items. Please note that we may apply a deduction if goods have been handled in a way that would not be permitted in a retail setting.
For any queries or to initiate a cancellation, return, or claim for damaged goods, please contact our customer service team using the details provided in your order confirmation or visit our Contact Us page.