British Natural Stone Sills and Lintels

Natural Stone Sills

Complete your natural stone project with our comprehensive range of sandstone and limestone architectural elements. Our sills, jambs and headers are expertly crafted to complement our broader portfolio of natural stone products, ensuring perfect harmony throughout your build. Each piece is made to order with meticulous attention to detail, allowing us to accommodate your specific requirements. The sizes listed represent our standard options, though we're happy to discuss bespoke dimensions to suit your project perfectly. Our sills can be tailored with various tapered edges and stool configurations, giving you complete flexibility in design. Whether you're working on a traditional restoration or contemporary new build, we'll create pieces that meet your exact specifications.

Lead Time & Ordering

Standard lead time is typically three weeks from order confirmation. Alternative pack sizes are available on request, making it easy to order precisely what you need without excess. These natural stone elements provide the finishing touches that elevate your project, offering both aesthetic appeal and lasting durability. Sandstone and limestone options ensure you can match existing stonework or create beautiful new features that will stand the test of time. For technical specifications or to discuss your requirements, please get in touch with our team.

Kerbside Delivery

All orders for tiles, aggregates and paving are packed onto a pallet, and or normally in a wooden crate, wire frame case, or bag. By placing the order and accepting our delivery conditions, you are confirming that the delivery information you provide meets our third-party haulier conditions.

For further details, please visit our delivery page. If you have any doubts, please contact us for further details.

Cancellations, Returns & Support:

At Stone & Surfaces Direct, we take pride in delivering high-quality products and a service you can trust. We understand that sometimes things don’t go as planned — whether it’s a change of mind, a delivery issue, or a product fault — and we’re here to help. Below you’ll find clear information about our policies on cancellations, returns, refunds, and how we handle damaged or faulty goods. We aim to make the process as straightforward as possible, while ensuring fairness and transparency for all our customers.

If you have any questions at any stage, please contact our customer support team.

Order Cancellation Policy:

You may cancel your order, but you must notify us within 12 hours of order placement via phone or email as orders are typically sent out next working day. Once cancellation is confirmed, a full refund will be issued within 14 days. If your order has already been despatched or delivered, our standard returns policy will apply. Orders cannot be halted once despatched, as they travel through the courier’s network to a local depot closest to you days before your designated delivery date.

Please note:

• Bespoke or custom orders are non-refundable and cannot be cancelled once confirmed.
• We recommend retaining any surplus material, as natural stone and slate may vary in tone and texture, and exact matches are not guaranteed on reorders.

Returns & Refunds Policy:

You may return goods in their original, undamaged condition for a refund of the purchase price, minus return shipping and any applicable delivery surcharge based on your postcode.

• The standard return shipping fee is £60 per pallet, with additional charges possible for remote or high-cost areas.
• Returns must be requested within 7 days of receiving your order.
• Products must be securely repalletised and protected to prevent damage during transit.
• Goods must be in resaleable condition - unused, undamaged, and properly packaged.

Refunds will be processed within 14 days of us receiving and inspecting the returned items.

Important Notes:

• For non-aggregate orders (e.g. paving, tiles, bespoke stone), a restocking fee may apply. This covers the cost of handling, inspection, and reintegration into stock.
• Returns that do not meet our return conditions may be rejected or subject to deductions from the refund.
• We are under no obligation to accept returns submitted outside the 7-day return window.

Damaged/Faulty Goods:

If your goods arrive damaged or faulty, please contact us immediately, providing:

• A clear description of the issue
• Photographic evidence of the damage or defect

Once we’ve reviewed your claim, we will:

• Arrange collection if necessary.
• Investigate the issue promptly.
• Work with you to resolve the matter as efficiently as possible.

For approved returns:

• Goods must be repackaged in their original packaging, including any accessories.
• Items should be securely repalletised and made accessible at the original delivery point for our third-party haulier to collect.

If original packaging is no longer available, ensure the goods are well protected to avoid further damage during transit.

If there is a genuine quality issue, we will do everything we can to find a suitable solution, including offering a replacement where possible.

For non-aggregate orders (e.g. paving, tiles, bespoke stone), please note we do recommend that a minimum of 5% is allowed within your order for potential breakages that may occur within the delivery process. While in most circumstances these can be used for custom cuts and applications, we will, within this criteria, provide replacements free-of-charge where appropriate to enable customers to complete their projects.

Refunds or replacements will be processed within 14 days of receiving and inspecting the returned items. Please note that we may apply a deduction if goods have been handled in a way that would not be permitted in a retail setting.

For any queries or to initiate a cancellation, return, or claim for damaged goods, please contact our customer service team using the details provided in your order confirmation or visit our Contact Us page.